Microsoft authenticaton error log in

Good Day, I hope you can help me guys, I have a problem that can’t use the Microsoft Authentication Node because it seems like I don’t have access or something like the verification code does not show up. I don’t know how to fix this issue, I already seek help from the IT but they didn’t know the real issue and can’t fix it. I already try the user and pass but same problem. I am trying to log in my company credentials.